Refund policy
Returns & Damaged Items Policy
Damaged in Transit
We take structural packaging very seriously, but accidents can happen during shipping. If your artwork arrives bent, torn, or damaged in any way, we will send you a brand-new replacement at zero extra cost.
We take structural packaging very seriously, but accidents can happen during shipping. If your artwork arrives bent, torn, or damaged in any way, we will send you a brand-new replacement at zero extra cost.
To file a damage claim:
- Take a clear photo of the damaged artwork and the outer cardboard shipping box.
- Email the photos to us at ensuenoartes.shop@gmail.com
within 72 hours of delivery. - Please do not mail the damaged item back to us. Once we verify the photo proof, we will immediately fast-track a fresh reprint to your door.
Cancellations & Buyer's Remorse
Because every canvas, metal panel, and paper print is custom-crafted to order specifically for you, we do not accept returns, exchanges, or cancellations for buyer's remorse or accidental sizing choices. Please double-check your wall measurements and print selection carefully before completing your order.
Because every canvas, metal panel, and paper print is custom-crafted to order specifically for you, we do not accept returns, exchanges, or cancellations for buyer's remorse or accidental sizing choices. Please double-check your wall measurements and print selection carefully before completing your order.
If there is a rare manufacturing defect or printing error on our end, please reach out with a photo and we will happily make it right!